Shipping policy
At COSROX, we want every part of your shopping experience to feel simple, secure, and reliable. We carefully prepare every order and work with trusted shipping partners to help ensure your products arrive safely and on time.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
During busy periods, promotions, or holidays, processing may take slightly longer. We appreciate your patience and will always do our best to keep you informed.
Delivery Times
Estimated delivery times after dispatch:
- New Zealand: 5–10 business days
- Australia: 5–10 business days
- International: 7–14 business days
Please note that delivery times are estimates and may vary depending on your location, courier services, customs processing, weather conditions, and other circumstances outside our control.
Shipping Costs
Available shipping options and applicable costs will be clearly displayed at checkout before you complete your purchase.
From time to time, COSROX may offer free-shipping promotions or special delivery offers.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email.
Please allow up to 24–72 hours for tracking information to become available or update in the courier's system.
Delivery Address
Please carefully check your name, address, phone number, and other delivery information before completing your order.
If you notice an error, please contact us as soon as possible at support@cosrox.com. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
International Orders
International customers may be responsible for customs duties, import taxes, GST, or other charges imposed by their country.
Any such charges are the responsibility of the customer. Customs processing may also affect the estimated delivery time.
Delayed or Lost Orders
We understand how important it is to receive your order on time.
If your package appears to be significantly delayed or the tracking information indicates a delivery issue, please contact us at support@cosrox.com. We will work with the relevant shipping carrier to help resolve the issue.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery at support@cosrox.com.
To help us resolve the issue quickly, please provide your order number and clear photographs of the package and damaged product.
Our Commitment
Your trust matters to us. We are committed to providing a smooth shopping experience, clear communication, and helpful customer support from the moment you place your order until it arrives at your door.
If you have any questions about shipping or your order, we're always happy to help.
Customer Support
Email: support@cosrox.com
COSROX — Quality skincare, delivered with care.